Last updated: 2026
1. Information we collect
When you use Gromally, we may collect the following types of information:
- Account information such as your name, phone number, and delivery address.
- Usage information including interactions within the app, orders placed, and support requests.
- Location information (with your permission) to connect you with nearby cart vendors.
- Device information such as device model, operating system, and app version for analytics and security.
2. How we use your information
We use your information to:
- Provide and improve our services, including order placement and delivery.
- Support our cart vendor community with better tools and insights.
- Communicate with you about your orders, offers, and important updates.
- Maintain the safety, security, and integrity of our platform.
3. Sharing of information
We may share limited information with:
- Cart vendors and delivery partners, so they can fulfill your orders.
- Service providers that help us with infrastructure, analytics, or communications.
- Authorities, when required to comply with applicable laws or to protect our rights.
We do not sell your personal data.
4. Data retention & security
We retain your information for as long as necessary to provide our services and comply with legal obligations. We use reasonable technical and organisational measures to protect your data, but no system is 100% secure.
5. Your choices
- You can update or correct your profile information in the app.
- You may withdraw location permissions at any time from your device settings.
- You can request deletion of your account by writing to us at hello@gromally.com.
6. Contact us
If you have any questions about this Privacy Policy, please contact us at hello@gromally.com.